Shipping policy

Shipping Policy

Selah & Co. Last updated: September 2, 2026

Thank you for shopping with Selah & Co. Here's everything you need to know about shipping.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays are processed the next business day.
You'll receive a confirmation email with tracking information once your order ships.

Shipping Rates and Delivery Times

Shipping Method	Cost	Estimated Delivery
Standard Shipping (orders over $50)	FREE	5–8 business days
Standard Shipping (orders under $50)	$5.99	5–8 business days

Total estimated time from order to doorstep: 6–11 business days.

Delivery estimates begin from the date of shipment, not the date of order, and do not include processing time. Actual delivery times may vary based on your location and carrier conditions.

Where We Ship

We currently ship within the United States only.
We do not ship to P.O. Boxes at this time.
We do not ship to APO/FPO addresses.
International shipping may be available in the future.

Order Tracking

Once your order ships, you'll receive an email with a tracking number.
Track your order using the link in your shipping confirmation email.
Please allow 24–48 hours after receiving your tracking number for tracking to update.

Multiple Items in One Order

If your order contains multiple items, they may ship separately from different locations and arrive at different times. You'll receive separate tracking information for each shipment. This is normal and doesn't mean anything is missing.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We can only change an address before your order enters processing. Packages returned to us as undeliverable due to an incorrect or incomplete address will be reshipped at the customer's cost. Email hello@selahandco.com immediately if you notice an error.

Shipping Delays

While we work to deliver within the estimated timeframe, delays may occur due to:

High order volume
Carrier delays
Weather conditions
Holidays and peak seasons

Estimated delivery times are not guaranteed. If your order is significantly delayed, email hello@selahandco.com and we'll investigate.

Lost or Stolen Packages

If your tracking shows "delivered" but you haven't received your package:

Check with neighbors, household members, and building management
Check your mailbox, porch, garage, and any safe delivery locations
Wait 24 hours — tracking sometimes updates before actual delivery
Contact us at hello@selahandco.com and we'll work with the carrier to open an investigation

Once a package is marked delivered by the carrier, it is considered delivered. We'll help you file a carrier claim, but we cannot guarantee a refund or replacement for packages confirmed delivered to the correct address.

Damaged Packages

If your package arrives damaged, email hello@selahandco.com within 14 days of delivery with photos of both the damaged packaging and the product. We'll send a replacement or issue a full refund.