Refund policy

Refund & Return Policy

Selah & Co. Last updated: September 3, 2026

Thank you for shopping with Selah & Co. We want you to love every piece you bring into your home. If something isn't right, we're here to help.

Returns

You have 30 days from the date of delivery to request a return.
To be eligible, your item must be unused, unwashed, and in its original packaging with all tags attached.
To start a return, email selahandco.shop@outlook.com with your order number and reason for return.
Returns sent without prior approval cannot be accepted or refunded.

Return Shipping

If your item is damaged, defective, or incorrect, we cover return shipping and send you a prepaid label.
For all other returns, including change of mind, the customer is responsible for return shipping costs.
We recommend a trackable service. We cannot refund a return we don't receive.

Order Cancellations

Orders enter production quickly. To cancel or change an order, email selahandco.shop@outlook.com within 2 hours of purchase.
After that point, production has begun and the order cannot be cancelled or modified.

Refunds

Once we receive and inspect your return, we'll notify you by email within 5 business days whether your refund has been approved.
If approved, your refund is processed to your original payment method within 7–10 business days. Your bank or credit card company may take additional time to post it.
Shipping costs are non-refundable. If you received free shipping, the actual cost of shipping will be deducted from your refund.

Exchanges

We don't offer direct exchanges at this time. Please return your item for a refund and place a new order for the item you want.
For damaged or defective items, we send a replacement directly — no return needed.

Non-Returnable Items

The following cannot be returned:

Personalized or custom-made items, including custom scripture prints
Gift cards
Items marked "Final Sale"
Items that have been worn, washed, or altered

These items are fully covered if they arrive damaged, defective, or incorrect. Nothing in this policy limits rights you cannot waive under applicable consumer protection law.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, email selahandco.shop@outlook.com within 14 days of delivery.
Please include your order number and clear photos of the item showing the issue and the shipping packaging including the label.
Photos are required before we can approve a replacement or refund. Once approved, we'll send a replacement or issue a full refund at no cost to you.

Incorrect or Undeliverable Addresses

Please double-check your shipping address at checkout.
Packages returned to us as undeliverable due to an incorrect or incomplete address will be reshipped at the customer's cost.
If tracking shows your package as delivered but you haven't received it, please check with your carrier, neighbors, and building management. We're glad to help open a carrier investigation, but we cannot refund orders that carrier tracking confirms as delivered.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account again
Contact your credit card company — refunds can take time to post
Contact your bank — there is often additional processing time
If you've done all of this and still haven't received it, email selahandco.shop@outlook.com